Return Policy for My E Shop

At My E Shop, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help! Below are the details of our return and refund policy.

1. Eligibility for Returns

  • Items can be returned within 7 of delivery.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as delivered.
  • Certain products, such as perishable goods, customized items, or clearance sale products, may not be eligible for return.

2. Process for Returns

  • Initiate a return by contacting our customer support team at [Your Contact Email/Phone] within the return window.
  • Provide the order number and a brief description of the reason for the return.
  • Our team will guide you through the next steps, which may include providing a return authorization and instructions for shipping the item back.

3. Return Shipping

  • Return shipping costs are to be borne by the customer unless the item was delivered in a damaged or defective condition.
  • We recommend using a tracked shipping method to ensure safe and timely delivery of the returned item to our warehouse.

4. Inspection and Approval

  • Once the returned item is received, it will be inspected to ensure it meets our return criteria.
  • Approved returns will be processed for a refund, replacement, or exchange as per the customer’s preference.

5. Refunds

  • Refunds for eligible returns will be processed within [X days] of approval and credited back to your original payment method.
  • Shipping fees and COD charges, if applicable, are non-refundable unless the item was defective or damaged.

6. Exceptions Products ineligible for returns include:

  • Items marked as non-returnable during purchase.
  • Perishable goods, personalized/customized items, or items purchased during clearance sales.

7. Contact Us If you have any questions or need assistance regarding the return process, please contact us:

  • Email: myeshop@gmail.com
  • Phone: 91-9965754323
  • Address: No 213, Maruthi Stree, Second Cross Street, North Madurai, Tamil Nadu, India.